[The mood shift is a relief. He's really not sure what to do with someone when they are so upset.... course this is how he ends up taking on such missing persons cases]

There's no need to thank me, dear lady. It's the least I can do.

[Woah woah woah... slow down there. He listens intently to all the descriptions. They still aren't much to go on.. but the children should be looking for their mother as well. An-- illness? In the midst of all this.]

Any scars, birthmarks? Any other distinguishing features?

Should I run across anyone that matches your descriptions you will be the first to know.