[He listens calmly, then he regrets having asked. He didn't mean to force her to focus more on the unpleasant memories. The power of that seemingly harmless bobble is quite remarkable]

[He can't very well reach out to her from here... nor is Basil the past with emotional situations]

There, there... everything... is alright now. There's nothing to be upset about.

[Doesn't realize that she might just want to get it out of her system]

I'm sure... thanks to your efforts. Your family must be doing fine.